By Lexie Cartwright
The US hip-hop star, 46, was set to bring his Past, Present, Future tour to Sydney and Melbourne from November this year, with tour promoter Live Nation confirming the 12 shows will no longer be going ahead.
鈥淲e regret to advise USHER鈥檚 Australian tour, scheduled to take place in November/ December, will no longer be proceeding,鈥 a spokesperson said.
鈥淎ll ticket holders will receive an automatic refund. For any further refund enquires please contact your point of purchase.鈥
The Live Nation website has since removed Usher鈥檚 Australian tour page from its website, with users presented with a 鈥404鈥 error message.
Ticket-holders also received an email from Ticketek on Friday saying the promoter had pulled the pin on the tour, with no reason given as to why.
鈥淭he promoter of USHER鈥檚 Australian Tour regrets to advise that the scheduled shows to take place in November/ December, will no longer be proceeding,鈥 the email read.
鈥淎ll tickets purchased (including refundable ticket purchases, if relevant) will be automatically refunded in full to the original payment method used. Customers do not need to take any action.
鈥淐ustomers who purchased tickets at a Ticketek Agency or using Ticketek Gift Vouchers, have been contacted to the email address of their Ticketek account to request additional information so we can process your refund.鈥
A spokesperson added it would take up to 30 business days for refunds to process.
That same statement is also on the Usher landing page on Ticketek鈥檚 website.
It鈥檚 important to note Ticketek is only responsible for the sale of tickets.
Usher鈥檚 tour was a long time coming for fans of the artist, who last hosted a headline tour in Australia in 2011.
While it鈥檚 unclear if tickets were selling well, it seemed as though pre-sale tickets were in demand, with Usher鈥檚 team adding several more concert dates.
The eight-time Grammy winner was primed to play six concerts at Melbourne鈥檚 Rod Laver Arena, and a further six at Sydney鈥檚 Qudos Bank Arena.
Usher is yet to address the cancellation on social media.
Fans flooded TikTok after receiving the email, with one user claiming she 鈥渨asn鈥檛 surprised鈥 by the cancellation.
鈥淭hey were so overzealous with the amount of shows they were doing, the prices, they really were not selling,鈥 TikTok user Jacinda Chenelle said.
Supporters were disheartened when tickets went on sale, with many shocked to realise how expensive seats were.
The OMG singer鈥檚 鈥楿ltimate Meet and Greet VIP Lounge Experience鈥 was marketed at a whopping $2792.85, while premium reserve seating was priced at $530.05.
Other ticket prices included more affordable seating at around $220.