By Nell Geraets
According to the Ticketek website, those who bought tickets will automatically receive full refunds, and no action is required from them. Notably, Ticketek is only responsible for the sale of tickets.
鈥淐ustomers should allow approximately 30 business days for the refund to appear in their account,鈥 it read. 鈥淐ustomers who purchased tickets at a Ticketek agency or using Ticketek gift vouchers have been contacted to the email address of their Ticketek account to request additional information so we can process your refund.鈥
Those who bought their tickets via Ticketek also received this information in an email sent on Friday afternoon.
It has been nearly 14 years since Usher鈥檚 previous tour in Australia 鈥 the OMG tour in 2011. Demand appeared to be strong for his upcoming tour, which has already taken place in the US and Europe, as the promoter added four additional shows to the schedule after the presale in May.