A British couple were kicked out of their hotel in Corfu and barred from their flight home over an alleged restaurant dispute. Paul Bell, 64, and his wife Ellie, 65, were stopped from continuing their hotel stay, or getting onto their flight by TUI due to reportedly “aggressive and disrespectful language.” Mr and Mrs Bell said they were then forced to pay out of their own pocket for other accommodation to stay in for the rest of the holiday, transfers and new flights back to the UK. The husband and wife have now said they deny the claims made that they had been “shouting” in the restaurant at the Terezas Hotel in Sidari, with Paul explaining that he believes there “was nothing disrespectful shown” to the staff. READ MORE: TUI passengers told to stop wearing shorts on plane According to the couple, the incident reportedly occurred after Mrs Bell voiced her opinion to the manager about the quality of food served, with Mr Bell describing it as “tepid” and “not very nice.” He told ChronicleLive : “Some of the things you would get were rice with sprouts, or another time you’d have rice with a slice of beetroot in it. “My wife spoke to the manager twice, she complained about the food being inedible and he didn’t seem interested. She asked him to join us for breakfast the next day so we could show him what we meant, but he never turned up.” After this situation, Mrs and Mr Bell said they decided to go out for the day, and upon their return “had a word” with the rep. However, on the next day, while waiting for a day trip out, the couple were served a letter outlining they would not be able to stay in their hotel for the remainder of their holiday. The letter, dated May 20, said: “You caused a serious disturbance by shouting inside the hotel restaurant in front of other guests, resulting in significant distress and disruption to the peaceful environment of the hotel,” and “you directed aggressive and disrespectful language towards both hotel staff, the hotel owners, and TUI representatives on site.” However, Mr Bell said this was not the case, claiming that TUI did not approach the husband and wife for an explanation over the incident. He said: “I don’t remember anybody shouting. “We only spoke to the rep on the day she was at the hotel and there was nothing disrespectful shown to her. They’ve never come and spoke to us to find out what happened, they’ve decided off what the manager has told them. “But surely there are always two sides to a story? I was furious, because it spoiled the day we had planned.” Rather than given a right to respond or appeal, Mr and Mrs Bell were told to contact the UK consulate if they required any further assistance, the Mirror reported. READ MORE: I holidayed in Turkey for the first time after years of avoiding – and it was eye-opening Then, on May 21 at 22.28, the couple then received another letter saying that Mrs Bell was barred from flying home on the TOM1531 flight on Friday, May 23. Just over 12 hours later, yet another email stated that both Mr and Mrs Bell would be blocked from boarding the flight. TUI said that this decision had been made in accordance with their terms and conditions, and that the decision was “due to your conduct and behaviour.” Mr Bell booked flights home from Corfu with Jet2 on Thursday, May 22, for later that day at a cost of €328.56 (£280). But after arriving back to their home in North Shields, the couple received another email from TUI saying that “the refusal of carriage for Paul Bell and Eleanor Bell has now been revoked, and you will now be allowed travel on your inbound flight.” Mr Bell added: “That doesn’t help us now, because we were told we have to make our own travel arrangements and we came home. We had to pay €60 for a taxi to the airport as well, because we weren’t allowed on the transfers. “When we go on holiday, we try to go somewhere nice and quiet, sit and chill, try the local stuff, go to the towns and see the scenery and to have food like we did (in the hotel) was really disappointing. We got no back-up whatsoever from TUI. “They took whatever the manager said as gospel and came to a decision just like that. Had we been drunk and disorderly, fine, but we weren’t – we’ve never had any bother on any holidays before, until this time with TUI.” ChronicleLive understands that TUI plan to refund the couple’s flights home with Jet2.com and their travel to the airport. TUI declined to comment to the publication further. The Mirror has also approached the airline for further detail on the matter.