Rude Britannia: 42% of Brits admit they are ruder to AI chatbots compared to human beings – 1v1 Video Chat & LIve Streaming & Influencer Subscription

Tech Radar Pro

Tech Radar Gaming

Tech Radar Pro

TechRadar the business technology experts

Search TechRadar

View Profile

België (Nederlands)

Deutschland

North America

US (English)

Australasia

New Zealand

Expert Insights

Website builders

Web hosting

Best website builder
Best web hosting
Best office chairs
Best antivirus
Expert Insights

You may like

70% of people are sick of talking to AI – where did all the humans go?

Many businesses are thinking twice on using AI bots

I almost always say thanks to ChatGPT – but most people have sworn at AI chatbots at least once, survey finds

Brits lash out at bots as frustrations with AI support grow
The report reveals that over half of British consumers (54%) feel their issues are only truly resolved when speaking with a human.

Despite advances in automation, this sentiment persists alongside a notable contradiction.
Although 77% of shoppers avoid asking for help in-store, 40% are still willing to pay extra just to speak to a human representative instead of relying on AI.
This suggests that while the digital convenience of AI is appealing, trust and resolution still rely on personal interaction.

Are you a pro? Subscribe to our newsletter
Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!
Contact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsorsBy submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.
Such dissonance is damaging more than just public sentiment; it’s affecting commerce.
57% of UK consumers have abandoned a purchase due to poor or unavailable customer assistance.
With mobile apps and websites now serving as digital storefronts and support desks, even the best helpdesk solution needs to account for user frustrations like slow load times and repetitive question loops.
Interestingly, despite the negative tone towards chatbots, customers continue to prefer digital engagement, even when physically present in stores.
Three in four people choose to look up answers on their phones rather than speak to staff.
Yet this digital dependency is not translating to satisfaction.
A key frustration remains the need to repeat issues to multiple agents during support calls, which 39% cited as their biggest annoyance.
This suggests that even when human support is available, internal communication gaps persist.
To tackle these issues, the report recommends a hybrid approach.
Some top brands like United Airlines have begun the integration of AI summarization tools, which help human agents to better understand the customer context.
This not only reduces repeat interactions, it allows faster and more accurate service.
In one case, a call center reduced handling times by 60% after adopting such tools.
In another case, the report revealed that a healthcare provider managed to save over $1 million annually by identifying breakdowns in its self-service options and eliminating them, which also reduced call volume by 5,000 per week.
Ultimately, while AI continues to dominate as the best customer tool for scale and efficiency, its role must be recalibrated.
You might also like

Check out the best AI phones on the market
Here is our list of the best AI website builders on the web
Pizza-sized chips are the future of AI accelerators, researchers concur

Efosa Udinmwen

Freelance Journalist

Efosa has been writing about technology for over 7 years, initially driven by curiosity but now fueled by a strong passion for the field. He holds both a Master’s and a PhD in sciences, which provided him with a solid foundation in analytical thinking. Efosa developed a keen interest in technology policy, specifically exploring the intersection of privacy, security, and politics. His research delves into how technological advancements influence regulatory frameworks and societal norms, particularly concerning data protection and cybersecurity. Upon joining TechRadar Pro, in addition to privacy and technology policy, he is also focused on B2B security products. Efosa can be contacted at this email: udinmwenefosa@gmail.com

You must confirm your public display name before commenting

Please logout and then login again, you will then be prompted to enter your display name.

70% of people are sick of talking to AI – where did all the humans go?

Many businesses are thinking twice on using AI bots

I almost always say thanks to ChatGPT – but most people have sworn at AI chatbots at least once, survey finds

Half of social media marketers can’t imagine doing their jobs without AI – yet most admit wasting money on it

Businesses are getting more confident about AI

Who has time to be polite to ChatGPT? I don’t understand why people say please and thank you to AI

Latest in Pro

Hackers claim to be selling 61 million Verizon records online, but it might not be what it seems

Cybercriminals are abusing LLMs to help them with hacking activities

ClickFix fake error message malware spikes over 500%, takes second place as the most abused attack vector

AI usage for workers is skyrocketing – and its actually doing everything it promised

Microsoft’s rekindling of Three Mile Island nuclear plant is ahead of schedule

I tested the EnGenius EOC655 bridge, an innovative product that combines Bluetooth and GPS

Latest in News

This ‘meh’ iPhone 17 Air camera tip might give us more insight than meets the eye

ICYMI: the week’s 7 biggest tech stories from Tesla finally launching robotaxis (kinda) and Samsung’s foldables teaser

Hackers claim to be selling 61 million Verizon records online, but it might not be what it seems

More bad news for Tesla – Xiaomi’s new Model Y rival beats it on price and just smashed pre-order records

Cybercriminals are abusing LLMs to help them with hacking activities

ClickFix fake error message malware spikes over 500%, takes second place as the most abused attack vector