By Subba Rao
Eluru District Collector K. Vetriselvi has announced the decentralisation of the Public Grievance Redressal System (PGRS), which was previously confined to the district headquarters. Starting Monday (July 7), the PGRS will also be operational at the mandal, divisional, and municipal levels, bringing grievance redressal mechanisms closer to the people.
As part of this initiative, the regular PGRS programme will continue at the District Collectorate at 10 a.m. on Monday, while parallel sessions will be conducted at mandal, divisional, and municipal offices across the district.
Ms. Vetriselvi said the expansion would enable citizens to submit their grievances directly at their nearest administrative offices, reducing the need to travel to the district headquarters.
Online access
The system will remain accessible online through the official government portal https://meekosam.ap.gov.in, allowing people to register complaints, track status, and raise queries from the comfort of their homes. Additionally, a toll-free helpline—1100—is available for support.
The Collector emphasised that grievances submitted through this system will be promptly forwarded to the concerned authorities for swift resolution. She urged the public to make full use of the facility and contribute to improving governance through active participation and feedback.