Passengers on an Air India flight from Amritsar to Delhi on Tuesday experienced disruption after one flyer allegedly began misbehaving with another traveller shortly before landing.
According to an official statement by Air India, a cabin crew member saw one of the passengers 鈥渟tanding in the aisle, engaging in a verbal altercation with another passenger.鈥
鈥淭he second passenger reported to the crew that the individual was being abusive,鈥 the airline said in a statement.
The crew intervened in order to de-escalate the situation and relocated the complainant to a business class seat for the duration of the landing.
鈥淥ur cabin crew immediately de-escalated the situation by relocating the second passenger to a business class seat for the duration of the landing,鈥 the airline said.
Emphasising the 鈥渮ero-tolerance policy towards disruptive behaviour,鈥 the airline said that the crew members informed the security team about the situation, 鈥渨ho were present upon the flight鈥檚 arrival in Delhi. The disruptive passenger was handed over to the airport security for further investigation.鈥
鈥淎ir India prioritises the safety and well-being of all passengers and crew. We will fully cooperate with the relevant authorities, and the matter is now under their purview,鈥 it added.
Earlier, in a separate incident on Friday, Air India asked four of its senior employees to resign after a video showing its employees dancing and celebrating at the office went viral, allegedly after the fatal Air India AI 171 crash in Ahmedabad.
In an official statement, the company said, 鈥淎t AISATS, we stand in solidarity with the families affected by the tragic loss of AI 171 and deeply regret the lapse in judgment reflected in a recent internal video. The behaviour does not align with our values, and firm disciplinary action has been taken against those responsible as we reaffirm our commitment to empathy, professionalism, and accountability.鈥