By James Rodger
Lloyds Bank has issued a “groundbreaking” announcement for customers – with the company set to partner with UnlikelyAI to test AI technology. The bank, which is part of Lloyds Banking Group, i s partnering with UnlikelyAI. Lloyds, which is rivalled by NatWest, Nationwide, Santander, HSBC UK and more, will explore how cutting-edge artificial intelligence can support innovation and enhance customer experience. Through the partnership, Lloyds Banking Group is testing UnlikelyAI鈥檚 technology within its Innovation Sandbox. This involves conducting a proof of concept experiment to explore how neurosymbolic AI can be used across the Group, in a way that delivers responsible, accurate and consistent support. READ MORE Major high street brand cuts 1,200 jobs as sales fall by nearly 拢100million The Group plans to use UnlikelyAI alongside existing AI platforms to support better customer experiences and reinforce its leadership in responsible AI adoption. Ranil Boteju, Chief Data and Analytics Officer at Lloyds Banking Group, said: “We’re harnessing the power of AI to revolutionise banking. UnlikelyAI’s neurosymbolic approach will allow us to test innovative new features for colleagues and customers that are not only useful, fast and intelligent, but also transparent and reliable. “Together with UnlikelyAI, we are committed to ensuring that innovation goes hand-in-hand with customer benefit, accuracy and compliance.” William Tunstall-Pedoe, Founder and CEO of UnlikelyAI, said: “This new partnership with one of the biggest, oldest, and most trusted British banks is testament to the demand for novel AI solutions in regulated industries. “It also represents a significant milestone in making AI effective, trustworthy, safe and compliant in the banking sector.” It plans to use UnlikelyAI alongside existing AI platforms to support better customer experiences and reinforce its leadership in responsible AI adoption. William said: “We built UnlikelyAI to solve the fundamental problems that have prevented LLMs from being deployed safely in customer-facing financial services. “Our unique approach enables banks to harness the power of conversational AI while complying with the regulations and standards that are fundamental to operations.”