By Arvind Rao
Customer expectations now grow faster than most operating models can adapt. Cisco鈥檚 2025 Global Contact鈥慍entre Survey predicts that by 2028, 68鈥痯er cent of customer鈥憇ervice interactions will be handled by agentic AI systems. Meanwhile, a 2024 Dixa poll shows 96鈥痯er cent of consumers still consider empathy critical to brand relationships. Technology must scale, but humanity cannot […]
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